Legal

Privacy Policy

We value your privacy more than anything else.

At Nexus Platform ("Nexus", "we", "our", or "us"), operated by Dietary Business Intelligence LLC, we are committed to protecting your privacy and handling your information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use the Nexus Platform, our websites, applications, APIs, and related services (collectively, the "Services").

Nexus is an AI-powered business intelligence platform designed for the food, nutraceutical, dietary supplement, pharmaceutical, cosmetic, and related industries. Our platform helps businesses discover and research companies, decision-makers, products, ingredients, certifications, and market intelligence to support sales, sourcing, procurement, compliance, marketing, and business development activities.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

  • The Nexus Platform website and web applications.
  • Customer accounts and subscriptions.
  • Product demonstrations and trial registrations.
  • Customer support communications.
  • APIs and integrations made available by Nexus.
  • Marketing communications and events.
  • Any other Services provided by Nexus Platform.

This Privacy Policy does not apply to third-party websites, products, or services that may be linked from our platform. We encourage you to review the privacy policies of those third parties before providing any information.

Information We Collect

To provide and improve our Services, Nexus collects information from several lawful sources. Depending on how you interact with our platform, we may collect the following categories of information.

Information You Provide

When you create an account, request a demonstration, download resources, subscribe to our Services, or communicate with us, you may provide information including:

  • Name
  • Business email address
  • Business telephone number
  • Company name
  • Job title
  • Country or region
  • Billing information
  • Account credentials
  • Customer support requests and communications
  • Preferences relating to your use of the platform

If you purchase a subscription, payment information is processed securely through authorized third-party payment providers. Nexus does not store complete payment card details on its own systems unless required for legitimate billing or legal purposes.

Business Intelligence Data

As part of our Services, Nexus maintains business intelligence records that may include:

  • Company names and business profiles
  • Business locations and contact details
  • Executive and professional business contacts
  • Product portfolios
  • Ingredient information
  • Manufacturing capabilities
  • Industry classifications
  • Certifications
  • Regulatory information
  • Public company announcements
  • Import and export intelligence
  • Other business-related information obtained from lawful sources

Where professional contact information relates to identifiable individuals acting in a business capacity, Nexus processes such information in accordance with applicable privacy laws.

Information from Third-Party Sources

To build and maintain a comprehensive business intelligence platform, Nexus may obtain information from a variety of lawful sources, including:

  • Publicly available business records
  • Company websites
  • Regulatory agencies and public filings
  • Licensed commercial data providers
  • Industry publications
  • Trusted business partners
  • Customer-contributed updates
  • Public directories
  • Other legally permissible sources

Our platform uses AI-assisted validation, automated quality checks, cross-referencing, duplicate detection, and periodic quality assurance processes to continuously improve the quality of our business intelligence database.

While Nexus strives to maintain an average data accuracy rate of approximately 90%, business information changes frequently. Users should independently verify information before making legal, financial, regulatory, employment, purchasing, or other business-critical decisions.

Information Collected Automatically

When you access or use our Services, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Referral URLs
  • Pages visited
  • Features accessed
  • Date and time of access
  • Session duration
  • Clickstream data
  • Error logs
  • Performance metrics

This information helps us improve platform performance, enhance security, understand how our Services are used, and deliver a better user experience.

Cookies and Tracking Technologies

Nexus uses cookies and similar technologies to improve the functionality, performance, and security of our Services.

Cookies are small text files stored on your device when you visit our website. They help us recognize your browser, remember your preferences, maintain secure sessions, and understand how visitors interact with our platform.

We may use the following categories of cookies:

  • Essential Cookies: Required for authentication, security, and core platform functionality.
  • Performance and Analytics Cookies: Help us understand website usage, monitor performance, and improve the user experience.
  • Functional Cookies: Remember your preferences and personalize certain platform features.
  • Marketing Cookies: May be used, where permitted by applicable law, to measure the effectiveness of marketing campaigns and provide relevant communications.

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of some features within the Nexus Platform.

How We Use Your Information

Nexus uses information collected through our Services to operate, maintain, improve, and secure the platform.

Depending on your relationship with us, we may use your information to:

  • Create and manage user accounts.
  • Authenticate users and maintain account security.
  • Provide access to subscriptions and platform features.
  • Deliver requested products, services, and customer support.
  • Process payments and manage billing.
  • Respond to inquiries and technical support requests.
  • Improve platform functionality, usability, and performance.
  • Analyze product usage and customer engagement.
  • Develop new products, features, and AI-powered capabilities.
  • Communicate important service announcements and account updates.
  • Send product information, newsletters, webinars, event invitations, and other marketing communications where permitted by applicable law.
  • Detect, investigate, and prevent fraud, unauthorized access, abuse, or other security incidents.
  • Comply with legal obligations and regulatory requirements.
  • Enforce our Terms and Conditions and protect the rights, property, and safety of Nexus, our customers, and others.

We may also use aggregated or anonymized information for research, reporting, analytics, benchmarking, and product improvement. Such information does not identify individual users.

Data Quality and AI-Assisted Verification

Nexus is committed to maintaining a reliable and continuously improving business intelligence platform.

Our database is developed using information obtained from publicly available sources, licensed commercial datasets, regulatory records, company websites, customer-contributed updates, trusted business partners, and proprietary research.

To improve data quality, Nexus uses a combination of:

  • AI-assisted validation
  • Automated data enrichment
  • Cross-referencing across multiple sources
  • Duplicate detection
  • Quality assurance reviews
  • Periodic database updates

These processes are designed to improve consistency, reduce duplicate records, and enhance overall data quality across the platform.

Although Nexus continuously updates its database and strives to maintain an average data accuracy rate of approximately 90%, business information may change over time. No business intelligence platform can guarantee that every record is complete, current, or error-free at all times. Users should independently verify information before making legal, financial, regulatory, employment, procurement, or other business-critical decisions.

AI Features and Generated Insights

Certain features within the Nexus Platform may use artificial intelligence or machine learning technologies to assist users with business research, company discovery, market intelligence, prospecting, data enrichment, or other analytical functions.

AI-generated content is intended to improve efficiency and assist decision-making. While Nexus continuously enhances its AI models and validation processes, AI-generated insights may occasionally contain inaccuracies, omissions, or outdated information.

AI-generated responses should not be considered legal, financial, regulatory, medical, or professional advice and should be independently reviewed before being relied upon for significant business decisions.

Marketing Communications

If you subscribe to newsletters, register for webinars, download resources, create an account, or otherwise engage with Nexus, we may send you product updates, educational content, industry insights, event invitations, promotional materials, and other business communications.

Where required by applicable law, we will obtain your consent before sending marketing communications.

You may opt out of marketing emails at any time by using the unsubscribe link included in our communications or by contacting us directly. Please note that even if you opt out of marketing communications, we may continue to send important administrative messages relating to your account, subscriptions, security notifications, billing, or service updates.

Legal Basis for Processing Personal Information

Where applicable under laws such as the General Data Protection Regulation (GDPR) or similar privacy legislation, Nexus processes personal information based on one or more of the following legal grounds:

  • Performance of a contract with our customers.
  • Compliance with applicable legal obligations.
  • Legitimate business interests, including operating and improving our Services, maintaining data quality, preventing fraud, securing our platform, and supporting customer relationships.
  • User consent, where required by applicable law.

Where processing is based on consent, you may withdraw your consent at any time, subject to applicable legal requirements.

Sharing of Information

Nexus does not sell personal information. We may share information only where necessary to operate our Services, comply with legal obligations, or protect our legitimate business interests.

We may share information with:

  • Service Providers: Trusted third-party vendors that provide cloud hosting, payment processing, customer support, analytics, security monitoring, email delivery, and other operational services on our behalf.
  • Business Partners: Where necessary to deliver jointly offered services, integrations, or customer-requested solutions.
  • Professional Advisors: Legal, accounting, financial, and other professional advisors acting under confidentiality obligations.
  • Regulatory Authorities: Government agencies, regulators, law enforcement authorities, or courts where required by applicable law or legal process.
  • Corporate Transactions: In connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or other corporate transaction involving Nexus, subject to appropriate confidentiality obligations.

We require our service providers and partners to process information only for authorized purposes and to implement appropriate security measures.

International Data Transfers

Nexus may process and store information in countries where we or our service providers operate.

Where personal information is transferred across international borders, we take reasonable measures to ensure that appropriate safeguards are in place in accordance with applicable privacy laws.

By using our Services, you acknowledge that your information may be processed in jurisdictions that may have different data protection laws than your country of residence.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information, subject to applicable legal requirements.
  • Object to or restrict certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Opt out of marketing communications.
  • Request information about how your personal information is processed.

To exercise any applicable privacy rights, please contact us using the information provided at the end of this Privacy Policy.

We may request reasonable verification of your identity before fulfilling certain requests.

Data Retention

Nexus retains personal information only for as long as necessary to:

  • Provide our Services.
  • Maintain customer accounts.
  • Comply with legal, regulatory, tax, and accounting obligations.
  • Resolve disputes.
  • Enforce our agreements.
  • Protect the security and integrity of our platform.

When information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal retention policies.

Account Deletion

You may request deletion of your Nexus account by contacting us using your registered email address.

Following verification of your request, we will deactivate or delete your account within a reasonable period, except where retention of certain information is required to comply with legal obligations, resolve disputes, maintain audit records, enforce agreements, or protect the security and integrity of our Services.

Account deletion may result in the permanent loss of access to your subscriptions, saved searches, preferences, and other account-related information.

Security

Nexus implements commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or destruction.

Our security measures may include:

  • Encryption of data during transmission where appropriate.
  • Secure cloud infrastructure.
  • Access controls and authentication mechanisms.
  • Role-based access management.
  • Continuous monitoring and logging.
  • Regular security assessments.
  • Backup and disaster recovery procedures.

While we continuously work to protect information entrusted to us, no method of electronic transmission or storage can be guaranteed to be completely secure. Users are encouraged to maintain strong passwords, protect their account credentials, and notify us immediately of any suspected unauthorized access.

Third-Party Websites and Services

Our Services may contain links to third-party websites, applications, or services for your convenience.

Nexus is not responsible for the privacy practices, security, or content of third-party services. We encourage users to review the privacy policies of those third parties before providing any personal information.

Children's Privacy

The Nexus Platform is intended solely for business and professional use and is not directed toward individuals under the age required by applicable law to provide valid consent.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.

Google API Services

Where Nexus integrates with Google APIs or Google Workspace services, our use and transfer of information received from Google APIs will comply with the applicable Google API Services User Data Policy, including the Limited Use requirements.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, business practices, legal requirements, or applicable regulations.

When material changes are made, we will update the "Effective Date" at the top of this page and, where required by law, provide additional notice through our website or other appropriate communication channels.

Your continued use of the Services after any updated Privacy Policy becomes effective constitutes your acceptance of the revised Policy.

View Terms and Conditions

Contact Us

If you have any questions, requests, concerns, or complaints regarding this Privacy Policy or our privacy practices, please contact us:

Nexus Platform AI
Email: info@nexusplatform.ai
Website: https://www.nexusplatform.ai

If you believe your information is inaccurate or would like to request an update, correction, or removal of certain business or professional information, please contact us using the details above. We will review all requests in accordance with applicable law and our internal verification procedures.